At Spicey, we take pride in the quality and effectiveness of our products. While we do not offer returns due to the personal and consumable nature of our heat patches, we are committed to ensuring that every customer is satisfied with their purchase.

Returns

No Returns Policy: To maintain the highest standards of hygiene and product safety, we are unable to accept returns on any products.

If you encounter any issues with your order, please reach out to our support team for assistance.

Refunds

We understand that mistakes or issues may happen, and we’re here to help. Refunds may be issued under the following circumstances:

Defective or Damaged Products: If your order arrives damaged or contains defective items, we will provide a full refund or replacement.

Incorrect Orders: If the items you received do not match your order, we will resolve the issue by issuing a refund or reshipping the correct products.

Lost Shipments: If your order is lost in transit and cannot be delivered, we will offer a refund or replacement.

How to Request a Refund

If you believe you are eligible for a refund, please follow these steps:

Contact Us: Email our team at hello@getspicey.com within 7 days of receiving your order (or within 14 days for lost shipments).

Provide Details: Include your order number, a description of the issue, and any supporting evidence, such as photos of the damaged or incorrect items.

Processing Time: Approved refunds will be processed within 5-7 business days and issued to the original payment method.

Customer Support

For any questions or concerns about your order, please don’t hesitate to contact us at hello@getspicey.com. Our team is happy to assist and will respond within 24-48 hours. Thank you for choosing Spicey. We’re dedicated to delivering quality products and excellent customer service!