At Spicey, we’re committed to delivering your order quickly and efficiently. Below is everything you need to know about our shipping policies, processing times, and how we handle deliveries.

Order Cut-Off Time

Orders placed before 12 PM EST will begin processing on the same business day.

Order Processing Time

• Standard Handling Time: Orders are typically processed and shipped within 1 business day (Monday to Saturday ).
• Busy Periods: During peak times, processing may take up to 2–3 business days (Monday to Saturday ).

Shipping Within the United States

• Flat-Rate Shipping: $5 on all U.S. orders.
• Free Shipping: Enjoy free shipping on orders over $30.
• Transit Time: Once shipped, your order will be delivered via USPS, typically within 3–7 business days (Monday to Saturday ).

International Shipping

• Availability: We ship worldwide!
• Shipping Rates: Rates are calculated at checkout based on your location.
• Customs & Import Fees: Customers outside the U.S. are responsible for any customs duties, import taxes, or additional fees required by their country.

Tracking Your Order

Once your order is dispatched, you’ll receive a shipping confirmation email containing a tracking link.Need help tracking your package? Email us at hello@getspicey.com, and we’ll be happy to assist you.

Delivery Issues: If you encounter any issues with your delivery, such as delays, missing packages, or damage during transit:

• Contact us at hello@getspicey.com within 7 days of the delivery date.
• Provide your order number and a brief description of the issue.

Our team will work quickly to resolve the problem and ensure your satisfaction.Thank you for choosing Spicey for your pain relief needs. We’re here to provide a seamless and reliable delivery experience for every order.